John N. from Plainfield, MA

“I want to report on our emergency repair experience early in the morning of 12/19/20. Your technician, Ovi gets 5 stars for his diligence, know-how, and willingness to cheerfully explain all aspects of his work. He also deserves extra credit for having to methodically remove insulation and locate the frozen baseboard heating pipe and reacting quickly to limit water damage. I’m sure moving heavy furniture is not part of his job description, but he did that, too, to repair a burst pipe. This guy is a keeper!”